Returns & Refunds Policy

1. Your 7-day cooling-off right (online spares only)

1.1. Because spares bought through our website are a "distance sale" under section 16 of the CPA, you have 7 calendar days from the date of delivery to change your mind and return the item, with no reason needed.

1.2. To use this right, the item must:

• Still be in its original packaging.
• Not have been installed, fitted, or used.
• Not have been damaged by you in transit back to us.

1.3. Under section 16 of the CPA, you pay the cost of return shipping when the return is a change of mind, unless the item is defective.

1.4. Once we receive and inspect the item, we will refund the purchase price (excluding the original shipping fee paid) within 5 to 10 business days, back to your original payment method.

2. Defective or incorrect items (CPA section 56)

2.1. All spares carry an implied 6-month warranty under section 56 of the CPA. If, within 6 months of delivery, a part is found to be defective, of poor quality, not fit for the purpose stated, or incorrectly described — you may choose, at no charge, to:

• have the part repaired, or
• have the part replaced with the same or a comparable part, or
• receive a full refund.

2.2. Where a part is defective on arrival, we cover the return shipping cost. We will arrange the courier collection or reimburse a reasonable courier fee.

2.3. The 6-month warranty does not cover:

• Normal wear and tear.
• Damage caused by misuse, overloading beyond stated weight limits, or outdoor use.
• Damage caused by incorrect installation by the customer or a third party.
• Damage from accidents, fire, water, or modifications.

3. How to start a return

3.1. Email info@biznizchairs.co.za within the relevant return window.

3.2. Include in the email:

• Your order number.
• A photo of the part (and a photo of the fault, if defective).
• A short description of the issue.
• Your full name and contact phone number.

3.3. We will reply within 1 to 2 business days with a return authorisation and shipping instructions. Please do not send the part back without first hearing from us, as it may be lost or refused.

4. Refund timeline

4.1. Once we receive and inspect the returned part, we will process the refund within 5 to 10 business days.

4.2. Refunds are issued to the original payment method:

• Yoco card payments are refunded back to the same card. Allow 3 to 7 working days for the bank to reflect the refund.
• EFT payments are refunded by EFT to the bank account the payment came from. We will request the account details to confirm.

4.3. We will email you a confirmation once the refund has been issued.

5. Items damaged in transit

5.1. If your parcel arrives visibly damaged, please:

• Take photos of the packaging and the damaged item before unpacking further.
• Email us within 48 hours with your order number and the photos.

5.2. We will lodge a claim with the courier and replace the item at our cost.

6. Wrong item delivered

6.1. If we send you the wrong item, email us within 7 days. We will arrange free return courier collection and dispatch the correct item to you, also at our cost.

7. Bespoke upholstery and made-to-order work

7.1. Bespoke upholstery is non-returnable. Custom fabric choices, custom colours, and made-to-order work cannot be returned for change of mind, because the goods are made to your specification.

7.2. Bespoke upholstery is still covered by the 6-month implied warranty against defects in workmanship or material. If the work is defective, we will redo or refund as set out in section 2.

8. On-site service work

8.1. Workmanship on on-site repairs is guaranteed for 30 days from the date of the service call.

8.2. If a fault we repaired returns within 30 days, we will redo the work at no additional labour cost. Replacement parts may be charged where the failure is from a separate fault, not the original repair.

8.3. Parts fitted during on-site work carry the same 6-month implied warranty as goods sold through the website.

8.4. Service-call repairs are not eligible for the 7-day cooling-off right because they are not a distance sale of goods.

9. Items we cannot accept back

9.1. For health and safety reasons, the following are not returnable unless defective:

• Used or installed gas lifts.
• Used castors that have been fitted to a chair and rolled.
• Foam, sponge, or fabric off-cuts.
• Bespoke upholstery (see section 7).

10. Cancellations before delivery

10.1. You may cancel an unshipped spare-parts order at any time before we hand it to the courier, for a full refund.

10.2. Once the order has been handed to the courier, the 7-day cooling-off process in section 1 applies.

11. Disputes and the National Consumer Commission

11.1. If we cannot resolve a complaint to your satisfaction, you have the right to escalate the matter to:

• The National Consumer Commission (www.thencc.gov.za), or
• The Consumer Goods and Services Ombud (www.cgso.org.za).

12. Contact